Thank you for choosing BluMed Health Solutions Private Limited (BluMed) for your healthcare needs. We strive to provide you with quality products and services. In the event that you need to cancel your order or request a refund, please review our cancellation and refund policy outlined below:
Customers may cancel their orders within 24 hours from the time of placing the order or before the order bring dispensed and packed (before order status: Ready to Ship). After this period, cancellations will not be accepted.
To cancel an order, please contact our customer service team through the provided contact information on our website or by raising a ticket.
Once a cancellation request is received within the specified time frame, we will process the cancellation and notify you of the successful cancellation.
Refunds will be provided in the following circumstances:
Refunds will be issued through the original payment method used during the purchase.
Please allow up to 5 business days for the refund to be processed and reflect in your account after the cancellation or return is confirmed.
In case of refunds for non-delivered orders, we may request additional information or documentation to verify the non-delivery.
Returns will only be accepted for damaged products, incorrect medications, or quality concerns.
To initiate a return, please contact our customer service team through the provided contact information on our website or by raising a ticket.
Return requests must be initiated within 1 day of receiving the order.
If the return is approved, we will provide you with instructions on how to return the product.
Return shipping costs will be covered by us if the return is due to our error or product quality issues.
Our cancellation and refund policy is subject to applicable laws and regulations governing online pharmacies in your jurisdiction.
We reserve the right to update or modify this policy at any time. Any changes will be effective immediately and communicated to you through our website or other appropriate means.
In case of any disputes or concerns regarding cancellations or refunds, please contact our customer service team, and we will strive to resolve the issue promptly and fairly.
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